Tag: Dimitri Masin

Are we at the end of human centered customer service? Dimitri Masin has ideas.

Apr 8, 2025

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by

Joseph Raczynski

in AI, Customer Service, Customer Success

As someone who has overseen teams of customer success and service, this was a very interesting conversation. We are at a point where many of these human services can be replaced by machine. Listen to what is happening now with Dimitri Masin, CEO and Cofounder at Gradient Labs’. While AI-powered customer service isn’t new, regulated…